LET’S FIND YOUR NEXT STEP
Back to
watching.
Start with the part that needs attention. A specific check often tells you more than a full reset.
Troubleshooting guides
Find out why a title or channel is missing
Separate a hidden result, an unavailable source and a genuine gap in the connected catalogue.
Work out why a video will not play
Use a short sequence of checks to isolate source, file, device and receiver problems.
Troubleshoot Home DVR
Work out whether a failure comes from the connection, permission, schedule, storage or playback.
Before you get in touch
Check the active profile, the affected source and any exact error wording. Try one change at a time and note what happened. The troubleshooting guides explain how to narrow the problem without deleting your setup.
- Find your app version and build in Settings → About.
- Note the device model, operating-system version and approximate failure time.
- Describe the screen, title or channel involved and the steps immediately before the problem.
- Redact passwords, tokens, management codes and private invitation links from screenshots and reports.
For missing provider access, expired subscriptions or media rights, contact the service that supplied your source. Odyssey cannot supply that access.
Talk to Odyssey.
Prepare a useful support report →
Purchases and restores happen inside Odyssey through Apple. Never send your Apple password or payment-card details to support.
A quick answer might be enough.
Read the common questions about sources, profiles, shared viewing and recordings.